Política de reembolso

Returns

All returns must be approved by the store before anything is sent back. Contact us first at info@thecellulargeeks.com or call either store to request approval.

Return requests must be made within 15 days of receiving your item.

Items must be returned in their original condition, unused, in their original packaging, with your receipt or proof of purchase.

Returns are subject to approval, and return shipping costs are paid by the buyer.

We do not offer free returns. Depending on the item's condition, we may provide a return shipping label in some cases — ask us when you request approval.

For items that arrive defective or develop a significant fault, returns will be accepted — please reach out to the store and we will arrange the return with you.

Items sent back to us without approval will not be accepted.

Refunds

Once we receive and inspect your return, we will let you know if the refund is approved. If approved, the refund is issued to your original payment method.